nora88 Privacy Policy: How We Handle Your Information
nora88 keeps your personal data limited to what is needed to run your account, process wallet transactions via bKash or Rocket, and respond to your support requests. What we collect, why we hold it and how you can act on it is all set out here — access and eligibility depend on your local law and the regions where this service is available.
Account data only — nothing extra
bKash and Rocket transaction records
Support contact routes published
Your right to review and correct
POLICY SCOPE DETAIL
What This Policy Covers and How It Applies
This policy describes how nora88 collects, uses and retains information when you create an account, log in, browse the lobby or submit a support request. The information we collect falls into three categories: identity data you provide at registration, transaction data generated when you move funds through your account wallet — including activity connected to bKash deposits or Rocket transfers — and technical data such as device type, browser session identifiers and approximate location signals derived from your network connection. We do not sell your personal data to third parties. We share transaction-level data with our payment processors only to the extent needed to complete a wallet instruction you have initiated. For bKash and Rocket specifically, the processor receives only the reference and amount required to settle the transaction; no broader profile is passed. Retention periods vary by data type: account identity records are held while your account remains active and for the period required by applicable rules thereafter; session and device logs are held for a shorter operational window. Where this service is available depends on your local law and eligible regions; nora88 does not make eligibility determinations on your behalf.
bKash deposit reference
Rocket transfer record
Account identity data
Session and device log
Wallet transaction history
INSIDE AND OUTSIDE
Where This Policy Applies and What It Does Not Cover
This policy applies to data nora88 holds directly. It does not extend to third-party services, external payment processors or studios whose game content appears in the lobby. Understanding where our responsibility begins and ends helps you know which route to take when you have a question about your data.
Account Access
Covered fully. Login records, account registration fields, wallet balance history and support ticket content all fall within this policy. You can request a summary of the account data we hold through our published support route.
Wallet Transactions
Partially covered. nora88 holds the transaction reference and amount on our side. The bKash or Rocket processor holds its own record independently; for queries about their data practices, you need to contact those services directly.
Site Content and Game Lobbies
Game content from studios such as CQ9, PG Soft or Spadegaming is delivered to the lobby but those providers operate under their own data terms. We do not share your account identity with studios as part of ordinary game delivery.
Third-Party Services
Links or integrations that take you away from nora88 — including any external payment app — are outside this policy. Once you leave our environment, the third party's own privacy terms apply and we have no control over how they handle your data.
YOUR PRACTICAL OPTIONS
Actions You Can Take Under This Policy
You have concrete steps available to manage the data we hold about you. These are not abstract rights — each one maps to a specific action inside your account or through our support channel. Reviewing your account details costs nothing and takes only a few minutes from the account settings page once you are logged in. If something looks incorrect — a name spelling, a contact address, a linked wallet reference — you can correct it through the account profile fields or by raising it with our support team directly. For anything more substantial, such as a request to understand the full scope of what we hold or to raise a concern about how your data has been handled, the support route described on this page is where to start. We aim to acknowledge data-related support requests promptly and route them to the right internal team. Availability of specific actions may vary depending on your local law and eligible regions.
Review Your Records
Log in and open the account settings area. Your registered details, linked wallet references and recent transaction records are visible there. You do not need to contact support to access this view.
Correct Account Details
Update your name, contact information or linked payment reference directly through the account profile fields. For fields that are not editable in self-service, raise a correction request through our support channel.
Raise a Data Question
If you want to understand more about what data we hold or how it is used, send your question through our published support route. Include your registered account reference so we can locate your records accurately.
Request Support on a Policy Matter
For concerns about data handling — including how a bKash deposit reference was recorded or how long a transaction log is retained — contact us through the support route below. We will route your request to the relevant team.
CONTACT ROUTES
How to Reach Us About This Policy
These are the published routes for privacy and data questions. We do not invent channels or operating-hour promises here — use what is visible on the site. Each route below corresponds to a real contact path you can verify from the support section of your account.
Live Chat
Open the chat widget from your logged-in account page. State your query is about a data or privacy matter so it is routed correctly from the start.
Email Support
Send your privacy request to the support email address published in our contact section. Include your account username and the specific data point your question relates to.
Account Help Centre
The help centre accessible from your account dashboard covers common data and privacy questions. Check there first — many record-access and correction steps can be completed without waiting for a response.
HOW WE MANAGE DATA
Data Handling, Cookies and Account Security at nora88
We keep data practices straightforward: collect what the account needs, protect it in transit and at rest, and make the relevant controls accessible to you. Each area below reflects how this is handled in practice across account activity, wallet use and site sessions.
Cookies and Session Data
We use session cookies to keep you logged in and to remember your lobby position. Analytics cookies help us understand which pages are used most. You can adjust cookie preferences through the settings notice shown on your first visit or from your browser controls.
Account Security Measures
Your account password is stored in a hashed form — we do not hold it in plain text. If you suspect unauthorised access, change your password immediately from the account security tab and contact our support team through live chat or email.
Data Retention Periods
Account identity records are held while your account is active and for the period applicable rules require after closure. Transaction logs — including bKash and Rocket wallet records — are retained for the operational and compliance window relevant to your account activity.
Policy Updates and Notification
When we update this policy in a way that affects your rights or how your data is used, we will notify you through the contact address registered to your account. The updated version will also be published here with a revised effective date visible at the top of the page.
PRIVACY FAQ
Common Questions About Your Privacy at nora88
These answers cover the data and privacy questions we hear most often. If yours is not here, use the support routes listed above to raise it directly.
What personal data does nora88 collect when I register?
At registration we collect the name, contact details and any identity verification fields shown in the sign-up form. Once you use a wallet, we also record the transaction reference and amount for each bKash or Rocket deposit or withdrawal linked to your account.
Can I see all the data nora88 holds about me?
Your account settings page shows your registered details, linked wallet references and transaction history directly. For a broader summary of everything we hold, submit a request through our support email or live chat and include your account username so we can locate your records.
Does nora88 share my data with the game studios in the lobby?
No. Studios like CQ9, PG Soft, JDB, Spadegaming and Joker deliver game content to the lobby without receiving your account identity. Game sessions are identified by a session token, not your personal registration data.
How is my bKash or Rocket transaction data handled?
We pass only the transaction reference and settlement amount to the bKash or Rocket processor to complete the instruction you initiated. We do not share your account profile with the processor, and each payment service holds its own record under its own data terms.
How do I correct an error in my account details?
Log in and open the account profile section — most contact and wallet fields are editable there. If a field is locked, raise a correction request through live chat or support email. Include your account reference and describe exactly what needs to be corrected.
Does this policy apply to me regardless of where I am in Bangladesh?
This policy governs how nora88 handles the data of anyone who holds an active account with us. Access to the service and the specific rights available to you depend on your local law and eligible regions, which we are not in a position to determine on your behalf.
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