Sports / App
nora88 keeps this FAQ focused on the questions our members in Bangladesh actually ask — account access, wallet steps, session controls, and how to reach support when you need it. If something in your account is unclear, start here.
This page is organised around the real questions we hear from members — not a generic list of platform features. Each section addresses a specific step: how to get back into your account, how to connect your bKash or Rocket wallet, what session controls are available to you, and which support routes are published. We have written answers to match the actual flow inside the account area, so you can follow along on mobile without switching tabs. Where an answer involves a payment step, we name the wallet — bKash, Rocket — and point you toward the exact menu in the account panel rather than leaving you to search. Policy-related questions follow the same approach: we describe the route rather than quoting the full policy text, so you can read what is current in the published terms at the time you check. If your question is not here, the support section at the bottom of this page lists the routes available to contact us directly.
Four structural facts that describe the account and support framework members use every day on nora88. These reflect the visible configuration of the platform — game categories available in the lobby, the two local wallet rails connected to the account panel, the language the interface runs in, and the number of published support routes you can access. None of these figures are estimates; they describe what the platform is currently set up to provide.
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If the FAQ below does not resolve your question, the three published support routes in the Help section of your account are the fastest way to get a specific answer. Each route is visible once you are signed in — we do not publish external contact links outside the account area. For wallet questions involving bKash or Rocket, have your transaction reference ready before you open a support ticket; it shortens the resolution path considerably.
Open the chat icon from the bottom of any page inside your account. Available in the account area; response follows the queue visible in the chat window.
Submit a written query through the Help menu in your account panel. Useful for wallet discrepancies, transaction references, or account verification questions that need a record.
Browse this page first. Most account access, bKash wallet, session control and policy questions are covered here with step-by-step routes you can follow immediately on mobile.
Every answer in this FAQ is checked against the live account flow before it is published. We write from the operator side — we see the account panel, the wallet connection screens, and the support queue — so we describe what is actually there, not what a generic template suggests. When the account flow changes, we update the FAQ. We do not invent processing times, wallet limits, or support hours we cannot verify.
Answers reflect what is visible in the actual account panel and lobby. We describe the route you follow — wallet screen, session control toggle, support ticket form — rather than guessing from the outside.
bKash and Rocket wallet instructions are checked against the wallet connection flow in the account panel. We name the exact menu path so you can follow it without leaving the FAQ.
If a screen, menu or policy route changes, this FAQ is updated before the old answer causes confusion. The published date at the top of each section reflects the last review.
We do not publish processing times, payout speeds or support hours unless they are confirmed in our system. If a figure is not confirmed, we point you to the place in the account where the current figure is shown.
Not every account question needs a support ticket. This comparison helps you decide whether the FAQ answers your question on its own or whether you need to open a direct support route. Using the right path saves time — especially for wallet questions where a transaction reference is needed before support can act.
Start with the FAQ login section. If the steps there do not restore access within two attempts, open a support ticket from the Help menu with your registered mobile number or email ready.
The FAQ covers the wallet connection route step by step. Most connection errors resolve by following those steps. For a missing transaction, submit a ticket with the reference number from your bKash or Rocket statement.
Session control options are described in the FAQ and adjusted from within the account panel. The FAQ shows you where the toggle sits; you do not need to contact support to change your own session settings.
The FAQ summarises key policy routes. For questions about a specific decision — a suspended account, a reversed transaction — a support ticket gives you a written record and a direct response from the team.
These four account areas appear in support queries and FAQ searches more than any others. Each one has a dedicated answer further down this page and a corresponding route inside the account panel. Understanding where each setting lives saves you time when something is not working as expected.
Your session settings live under Account Settings in the main menu. From there you can review your activity log, adjust notification preferences, and find the session management options the platform makes available to you.
Before your first bKash or Rocket withdrawal, the platform requires wallet verification. The verification prompt appears automatically when you add a withdrawal method — follow the on-screen fields and submit the details requested.
The lobby organises games into slots, live casino, table games, crash games and sportsbook — including cricket betting markets. If a category is not visible, check whether your account region settings match the categories shown in your account area.
Your full transaction and session history is available under the History tab in the account panel. Each bKash or Rocket deposit and withdrawal shows a reference number you can match against your mobile wallet statement.
These are the questions our members in Bangladesh search for most. Answers are written to match the current account flow — if a step has changed since you last visited, the answer reflects the updated route. Work through the relevant question before opening a support ticket; most account access and wallet issues resolve through the steps described here.
Open the login screen and select the forgotten password link below the sign-in fields. Enter the email address or mobile number registered to your account. A reset link or code will be sent to that contact — follow the instructions shown on screen to set a new password and regain access.
Go to the Deposit section of your account panel and select bKash from the wallet options shown. Enter your bKash mobile number in the field provided and follow the confirmation steps displayed. Once confirmed, your bKash number is saved to the account for future deposits and eligible withdrawals.
Yes. Rocket appears as a withdrawal option in the account panel after your wallet is verified. Open the Withdrawal tab, select Rocket, and enter the amount you want to transfer. The account will show the verification status and any conditions attached to the withdrawal before you confirm.
Session controls sit inside Account Settings, accessible from the main menu when you are signed in. The activity log under the History tab shows your recent sessions and transactions. If you want to review or adjust your session notification settings, that option is in the same Settings screen.
Game category visibility depends on your account region settings and the categories available in eligible regions. Check your account region under Profile Settings. If the setting matches your location and the category is still absent, open a support ticket from the Help menu with a screenshot of your lobby view so the team can check your account configuration.
Open the Help menu inside your account and choose the Support Ticket option. Describe the transaction in question and include the reference number from your bKash or Rocket statement — this is the fastest way for the team to locate the record and respond with a specific answer rather than a general reply.